Good to Know around Rooms & Rates

Check-In

4.00 pm. If you plan to arrive later than 6.00 pm, please let us know in advance.

Check-Out

10.00 am. We ask you to vacate your room by no later than 10.00 am on your departure date.

Breakfast

Our breakfast buffet is open from 7.30 am to 10.00 am. If you would like to have break-fast earlier one time, please let us know.

Packed Lunch

We offer – against a small fee – the opportunity to get a packed lunch from our breakfast buffet. So you can start into your day without delay.

Internet-Ticket

You will receive the access code against a fee of 10 Euro at the reception.

Table Tennis Racket

For a deposit of 15 Euro you will receive table tennis rackets at the reception.

Golf Rental Equipment

For a deposit of 250 Euro you will receive a rental equipment for golfing at the reception.

Wellness and Spa Area

Our wellness area is open daily from 4.00 pm to 8.00 pm. On request of our guest we gladly open the spa area earlier. Our new beauty parlour is open daily from 2.00 pm to 8.00 pm. For more information, please contact the reception.

Towels and Bathrobes

Towels and bathrobes for use in our wellness and spa area are already included in the room rate.

Fitness Room

Our fitness room (approx. 150 m²) is at your disposal between 8.00 am and 8.00 pm – for free (PowerPlate against surcharge). For further information, please contact the reception.

Ski Cellar

You can store your skis, poles and boots in a lockable box in our spacious ski cellar (one box per apartment or room). We ask you not to enter the stairwell and the rooms and apartments with ski boots.

Ski Passes

The ski pass for the ski area Serfaus-Fiss-Ladis is available at the Sportcenter Serfaus – directly in our hotel.

Cancellation Policy

The Austrian Federal Hotel Regulations apply in case of a cancellation. For further information, please click HERE.

Local Tax

The local tax is not included in the rates and will be charged separately per person and day. Children up to 15 years are exempt from the local tax. Summer rate: € 2.60/person and day Winter rate: € 2.60/person and day

Billing

We ask you to pay your bill the day befor your departure. THANK YOU!

Pets

Pets are allowed in our hotel. For your pet we will charge 25 Euro per day and pet.